Only a few brief years in the past you may count on a buyer to provide you a name or ship an electronic mail if they’d a query, downside or another kind buyer-service difficulty.
However the channels with which prospects talk with manufacturers aren’t the identical as they was.
Tech-savvy clients are reaching out by way of social media—and the principles are fully completely different. Enterprise house owners have to have a method for speaking with and exceeding expectations for these prospects.
To learn how to offer high-notch buyer care over social media, don’t miss this free webinar, Customer Care Strategies Using Social Media, offered by Comcast Enterprise and Entrepreneur. We’ll cowl the gamut of social interactions—all the things from responding to reward, coping with complaints, the way to take conversations offline/non-public, the way to diffuse pile-on, response instances and extra.
By attending this webinar, you’ll discover ways to create a full-on buyer care course of that allows you to flip unfavorable feedback into optimistic model experiences. Moreover, you may uncover tips on how to:
- Domesticate buyer loyalty by partaking your viewers and serving them via social media.
- Implement a easy, two-step course of for figuring out the validity of complaints, criticism, and suggestions, and reply the proper method.
- Stay genuine and private whereas nonetheless leveraging social media in a wise, efficient approach.
- Talk your core firm values and construct belief by way of EVERY buyer interplay.
Our skilled panelists embody Noah Fleming, speaker, marketing consultant and creator of The Customer Loyalty Loop; in addition to Teresa Ward-Maupin, vp of buyer and digital expertise for Comcast Enterprise. Writer and enterprise communication skilled Jill Schiefelbein will function moderator.